La La Land rewards is our brand new loyalty program. Register online, make a purchase, collect Hearts and get rewarded. For every $1 you spend with us, you get 5 Hearts. You reach our first exclusive tier by collecting 2500 Hearts.

Starting October 7, 2024, you can join La La’s Loyalty Program by creating an account and placing your first order through the app, or by scanning to pay or for loyalty in person. Simply download the La La Land App directly from the App Store and register. You can also sign up online through our website.

Please note that ‘lifetime points,’ ‘hearts,’ and ‘lifetime hearts’ refer to the same thing in our rewards program.

Starting October 7, 2024, you are automatically transitioned to the new program and will begin accumulating hearts from the program’s start date. Just place an order on 10/7/24, and you’ll start automatically receiving your hearts to start earning those rewards.

Earning Hearts is easy when you order through our app. For every dollar you spend, you'll earn 5 Hearts! As you accumulate Hearts, you'll unlock rewards. Simply order through the app, scan your code in the mobile app, or ask our barista to look up your account in person.

Most of your buys will earn hearts into your account, except for taxes, loading up gift card fees, delivery fees for third-party orders, and third-party delivery orders.

Only one reward can be redeemed per order, and rewards cannot be combined with other discounts or promotions.

You can check the hearts you’ve earned through your account online or via the La La Land App. Our app’s pinwheel displays up to 5,000 hearts, and the hearts tracker on the homepage only shows the total full hearts you’ve accumulated. The tracker resets every 5,000 hearts while keeping your total points. For example, at 5,125 hearts, you’ll cycle back to a free shot of espresso. Simply log in to La La Land’s website or app with your credentials, then navigate to the Rewards section in your profile. Your points will be listed below your initials.

You won’t lose your Hearts. Hearts keep stacking up, they never reset.We will continue to upgrade our loyalty program so stay tune for any updates!

Not at all! Feel free to use them at any La La Land location that participates in our rewards program.

Check out the 'Rewards' section in our app for all the exciting options!

In the app, select your item and apply the rewards credit on it.

In-store, just choose your reward and add it to your order.

Heads up: third-party delivery orders aren't eligible for rewards redemption, so make sure to order directly with us for the full La La Land experience.

Users who signed up before the loyalty program was activated will not be eligible for the 50% off sign-up bonus. Only accounts created after October 7th will qualify for the sign-up bonus.

Users must have their birthday date entered in their profile to qualify. Those who have added their birthday will still receive their birthday reward on their special day. Only redeemable on the day of your birthday date.

Once you have collected 125 Hearts, apply the reward in your app order or let your barista know that you would like to redeem your Free Espresso/Matcha Shot Reward.

Yes! You earn hearts on every eligible purchase, so if you redeem a reward and order more items in addition, you will still earn hearts.

Scan to Pay lets you order in-store, pay, and earn Hearts all in one go! Scan for Loyalty allows you to order in-store, pay physically, and still earn Hearts.

No worries! Sometimes hearts take a little detour and need up to 24 hours to show up. If they're still not there after 24 hours, email us at help@lunchbox.io and we'll sort it out.

The hearts you collect are exclusively yours to cherish! While you can certainly share the delightful goodies you redeem, the hearts themselves are non-transferable and remain with you.

Only app members of the La La Land Rewards can earn Hearts and are eligible to redeem special rewards such as free beverages, food items, and birthday treats. App members enjoy a complimentary regular-sized signature drink of their choice (up to an $8 maximum value) exclusively on their birth date.

Yes, hearts are removed if a refund is given. Hearts will be removed from the user's profile.

If the total number of Hearts does not seem to be correct, contact us at: info@lalalandkindcafe.com with the subject “App Rewards Issue” along with your full name, email address, and the location of your order.

If you return a merchandise that you purchased using redeemed rewards, please be aware that all sales are final. This means that the rewards used for the purchase will not be reinstated to your account. For any assistance or if you have a defected item, please contact info@lalalandkindcafe.com. We have an exchange policy specifically for defective merchadise.

While we don't merge accounts, we can transfer your goodies from one to another. Just say the word to help@lunchbox.io, and we'll make the magic happen.