La La Land App FAQS

How do I setup an account?

The account setup can be completed by going to this link. You can also reach this page by clicking Login in the bottom right of the La La Land Kind Cafe app.

What do I need to setup my account?

In order to setup your account, you'll need your email address and a working phone number.

How do I order an item?

We've revamped the ordering process to give you the power of personalization, ensuring your drink is crafted exactly to your preferences with our new customization options.

Scroll down for more details.

How do I reorder an item?

You have two convenient options for re-ordering: either directly from our homepage or within your personal profile.

Scroll down for more details.

How do I know when to pickup my order?

You can now schedule your order pickup to suit your convenience. Please remember to check your pickup time after placing your order, as it may vary due to our stores adjusting operations based on business needs.

Scroll down for more details.

How do I cancel an order?

To cancel an order, call the phone number located at the bottom of your Order Confirmation screen.

Are tips accepted?

Yes! You can always add a tip to your orders and it will be appreciated by the team!

How do I order?

We've revamped our ordering process to give you the ultimate customization for your beverages. Want extra shots or control over sweetness? It's all in your hands now!

Here's how to make it happen:

  • 1. Select Your Favorite:

    Pick the drink or item you'd like to order.

  • 2. Make It Yours:

    Change the quantity or customize to your heart's content.

  • Tip: When customizing temperature with the TEMP modifier, feel free to bypass the pop-up that appears after selecting 'iced' or 'hot.' Simply click "Save" to proceed.

  • 4. Add to cart

    Press "Add to Cart" to save your customizations.

Keep in Mind: Once you've confirmed your order for preparation, no more changes can be made. If you need a hand or have questions, the store team is ready to assist you.

Happy ordering!

How do I know when to pick-up my order?

  • 1. Choose a location:

    When you order through our app, you'll first pick a location and set a time for pick-up. This info stays at the top of your screen as you order.

  • 2. Check Out:

    Add your items to the cart and head to checkout. You'll see the pick-up time and place again.

  • 3. Order Confirmation:

    After placing your order, a confirmation screen will show your pick-up details.

  • Note: Double-check the time and date. Orders can be set for the next day if made near closing time or in busy hours. For any questions or to adjust your pick-up time, please contact the store directly.

How can I make sure my order is ready when I arrive?

How do I know my order is ready?

  • Confirm your pickup time before heading out. See above for how to check.
  • Heads up: During peak times, we might stop taking new orders, which could delay the next available pickup to the following day.
  • Double-check that the pickup time works for you, especially if you're ordering in busy hours or close to closing time, to prevent any confusion.

How to re-order an item?

You have two convenient options for re-ordering: either directly from our homepage or within your personal profile.

  • 1. From Homepage

    Scroll down to see Past Orders. Click the yellow icon located at the top right of the order item.

  • 2. From Menu → Order History

    Click the Profile button at the top right of the screen in the Mobile Web app or the bottom right of the screen in the Mobile Native app.

  • 2. From Menu → Order History

    Click the yellow button called "Reorder" to order an item again.